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Terms and Conditions


IMPORTANT LEGAL NOTICE

These terms and conditions and privacy policy ("Website Terms") set out the important terms on which we, Pronto Eat Ltd, Co No: 11312681 registered in England and Wales, registered office; Arebyte Studios, Harmony building, Unit 16, 21 City Island Way, London City Island, E14 0QE (hereinafter referred as "we" or "prontoeat.com"), provide our services through our website https://www.prontoeat.com ("Website"). "Vendor Partner" means the restaurants or takeaway outlets listed on our Website, which prepare and supply the food to you. Please read these Website Terms carefully before ordering any products through, the Website, as your purchase of any products offered on the Website is subject to these Website Terms. By ordering products via the Website (whether now or in the future), you agree to be bound by these Website Terms. Use of the Website is also subject to these Website Terms.

"Pronto Eat" is trademark pending of On Demand Holdings Ltd and is licenced to Pronto Eat Ltd which is the operator of this site. Therefore, all legal relationship between customers, vendors are with Pronto Eat Ltd henceforth.

Use of your personal information submitted via the Website is governed by our Privacy Policy. Pronto Eat reserves the right to update or modify these Terms and Conditions at any time without prior notice.

You hereby agree that by browsing, accessing, subscribing to or using any of our services you agree that you have read, understood and are bound by the terms, regardless of how you subscribe to or use the services. Further, if you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any products through the Website.


Our Services

Our aim is to list food items and dishes for our users offered by various restaurants (Vendor Partners) on our website which are halal. We provide a way for you to communicate your orders ("Orders") for products ("Products") to delivery or takeaway restaurants ("Vendor Partners") displayed on the Website (the "Service").


User Account and Registration Terms

Registering at prontoeat.com is a free service and you will receive a username and password upon completing the website's registration process or completing a transaction. You are responsible for maintaining the confidentiality of the username and password, and are fully responsible for all activities that occur under your account.


You agree to

  1. Immediately notify prontoeat.com of any unauthorized use of your account or any other breach of security, and
  2. Ensure that you exit from your account at the end of each session. Prontoeat.com cannot and will not be liable for any loss or damage arising from your failure to comply with this requirement. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or prontoeat.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the Terms and Conditions, prontoeat.com has the right to indefinitely suspend or terminate or block access of your membership with prontoeat.com and refuse to provide you with access to the website.

Website Access and Terms

You may access some areas of the prontoeat.com Website without making an Order or registering your details with us. Most areas of the Website is open to everyone. You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Website Terms and that they comply with them.


Furthermore, by placing an Order through the Website, you warrant that:

  1. You are legally capable of entering into binding contracts; and
  2. You are at least 18 years old.

Furthermore, you acknowledge and agree that:

  1. We strictly do not list food items that are prepared using any alcoholic content.
  2. Cigarettes are not for sale to persons under the age of 18; and
  3. Henceforth, Orders containing either alcohol or cigarettes will not be accepted from or on behalf of any person.


Making an Order

Once you have selected the Products you wish to order from the menu of our chosen Vendor Partner and provided the other required information, you will be given the opportunity to submit your Order by clicking or selecting the "proceed", "place my order" or similar button. It is important that you check all the information that you enter and correct any errors before clicking or selecting this button; once you do so we will start processing your Order and errors cannot be corrected. We offer the option to pay by credit card on the website or payment at home delivery. However, please note that first time users on the website must pay using their credit card. This helps us authenticate new users. Where any payment you make is not authorized, your Order will not be processed or communicated to the relevant Vendor Partner.

At Pronto Eat we do not store credit card details nor do we share customer details with any 3rd parties.


Processing your Order

On receipt of your Order, we will begin processing it by sending it to the relevant Vendor Partner. Please note that by placing an order on Pronto Eat website or mobile applications does not necessarily mean that your Order has been accepted by the Vendor Partner. We encourage all our Vendor Partners to accept all Orders and to communicate any rejection promptly, and we will notify you as soon as reasonably practicable if a Vendor Partner rejects your Order. However, Vendor Partners have the discretion to reject Orders at any time because they are too busy, due to weather conditions or for any other reason.


Amending or Cancellation of your Order

Once you have submitted your Order, you can change, cancel or modify your Order only within five (5) minutes from placing the Order by intimating Pronto Eat. Even though 5 minutes have lapsed from placing your Order you still can change, cancel or modify your Order by calling the Vendor Restaurant within next 5 minutes.

If the Vendor Restaurant has accepted the order then modification can only be done within 5 minutes of acceptance by the Vendor Restaurant. After this time frame no further modifications to the order will be allowed. If the customer wishes to order something extra than the placed order they must contact the Vendor Restaurant directly and make the additional payments to the vendor if applicable. Hence, the maximum grace period for cancellation is 10 minutes from the time of placing the order.


Cancellation of Order by Pronto Eat

Pronto Eat reserves the exclusive right to refuse or cancel any transaction/order for Vendor Partners and services that are listed at an incorrect price or are not available. This is enforceable irrespective of order confirmation or payment confirmation. In such events if the payment has been processed by Pronto Eat the amount will be refunded via the same mode of original payment and user will be notified of the same with a reasonable mode of communication. After placing an order, Pronto Eat will not entertain any user request for order cancellations. Kindly refer to the Order Cancellation policy for further details.


Price and Payment

All prices are inclusive of VAT and quoted in British (Sterling) Pounds. Prices will be as quoted on the Website.

Delivery and/or card charges are calculated per order and based on the policy of the individual Vendor Partner. Any service charge, delivery charges will be displayed clearly in your Order Summary. Prices are subject to change and all goods are subject to availability.

Acceptance of your Order by Pronto Eat represents an agreement between you the customer and the Vendor Partner.

Payment for Orders must be made by online by credit or debit card registered to the users name. If you pay by credit or debit card, you may be required to show the card to the Delivery personal at the time of delivery as proof of identification and so that they can check that the card conforms with the receipt data for the Order.

Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to sixty (30) days to be deducted from your bank account or charged to your credit or debit card.


Delivery

Pronto Eat will only process the order after the payment has been authorised and processed. Pronto Eat does not deliver the food to you. Delivery of your order will be done by Vendor Partner you choose to order from unless otherwise stated.

Pronto Eat will take best possible efforts to ensure Vendor Partner delivers the order (via Vendor Partner delivery personnel) as per the order submitted by the user however the Vendor Partner fully reserves a right to deliver a similar or alternate order for reasons beyond its control and any such action shall not be deemed as bad-delivery. The user does not have the right to refuse the order at the time of receipt of the ordered items.

The title and the risk of the orders shall pass onto you upon respective Vendor Partner delivering the orders to you and you accepting the orders. We will ensure maximum possible care to deliver the orders to the intended recipient. Pronto Eat shall not be held responsible for any wrong delivery of an order based on the address given by the User or if any person imposes to be the actual recipient and takes delivery of orders.

If your Order is taking longer than expected or you have any other problems with your Order, you can contact us and we will do our best in order to follow up on your query. Kindly note, that an Order cannot be changed or cancelled after it has been submitted; payment has been authorized and the restaurant is already cooking the order.


User Conduct & Rules

You agree and undertake to use the website strictly abiding by the following principles:

You will not upload, publish, host, transmit, display, modify, update or share any information that, in the sole discretion of prontoeat.com:

  1. Is grossly racial, harmful, sexual, harassing, defamatory, obscene, pornographic or otherwise unlawful in any manner whatsoever
  2. Involves an illegal or unauthorized use of copyrighted work
  3. Is not belonging to you or to which you have no rights
  4. Refers to any website or URL that contains material that is inappropriate for prontoeat.com
  5. Contains software viruses, computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource
  6. You will not promote or try to gain unauthorized access or exceed the scope of authorized access to prontoeat.com and its connected network
  7. You will not interfere with another user's use of the prontoeat.com website or mobile applications
  8. You will not violate any governing UK or International laws
  9. You will not attempt or otherwise impersonate another person during the use of prontoeat.com website (inc. mobile apps)
  10. You will not engage in or forward chain letters, surveys, contests, pyramid schemes with any association to prontoeat.com
  11. You will not use any automatic device, program, or methodology including but not limited to "deep-link", "page-scrape", "robot", "spider" or other such means, or any similar manual process, to access, acquire or copy any portion of the prontoeat.com website/mobile apps or any content within
  12. You will not attempt to gain unauthorized access to any portion or feature of prontoeat.com website/mobile apps, or any other systems or networks connected to prontoeat.com Website
  13. You will not probe, scan or breach the vulnerability of prontoeat.com website/app or any network connected to prontoeat.com website
  14. You will not engage in any activity that inflicts an unreasonable or abnormal load on the prontoeat.com website or any systems or networks connected to the prontoeat.com
  15. You will not use the website or any content for any purpose that is unlawful or prohibited by these Terms of Use
  16. You will not violate any of the terms and conditions of this agreement or any other terms and conditions contained elsewhere within prontoeat.com
  17. You must ensure that our status as the author of the material on the Website is always acknowledged.


Service Access

While we try to ensure the Website is normally available twenty four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the Website is unavailable at any time or for any period. Access to the Website may be suspended temporarily at any time and without notice. The transmission of information via the internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.


Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the UK and other copyright laws, and is the property of prontoeat.com. The collective work includes works that are licensed to prontoeat.com. Pronto Eat Ltd, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with prontoeat.com or purchasing prontoeat.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with prontoeat.com or to purchase prontoeat.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by prontoeat.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks

All trademarks, service marks and trade names of Pronto Eat used in the site are trademarks or registered trademarks of Pronto Eat Ltd or On Demand Ltd.


Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, prontoeat.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. prontoeat.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Prontoeat.com does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some counties do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability

Prontoeat.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if prontoeat.com has been advised of the possibility of such damages. Prontoeat.com or Vendor Partners will not accept responsibility or liability for any illness, injury, food allergies or symptoms you may incur from using this service. If you do suffer from food allergies, or you do not want certain food items to be added with your meal - you must inform the same prior to ordering, as prontoeat.com or Vendor Partners cannot help you once the food has been cooked and delivered. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors

In the event that a prontoeat.com product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. Prontoeat.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, prontoeat.com shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by prontoeat.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Link to other Websites

Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed and do not control any of these third party websites (and are not responsible for these websites or their content or availability). We do not endorse or make any representation about these websites, their content, or the results from using such websites or content. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.


Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website or ordering Products via the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


Privacy Policy

We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. You should review our Privacy Policy, which is incorporated into these Website Terms by this reference and is available here .


Severability

If any of these Website Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


Entire agreement

These Website Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.


No waiver

Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms will not be interpreted as a waiver of your or our rights or remedies.


Assignment

You may not transfer any of your rights or obligations under these Website Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase or are sold to. The headings in these Website Terms are included for convenience only and shall not affect their interpretation.


Governing Law and Jurisdiction

These Website Terms shall be governed by and construed in accordance with English law. Disputes or claims arising in connection with these Website Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.


Questions

If you have any questions relating to these Terms and Conditions please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.